workplace accident

 

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0800 327 7919

supermarket accident compensation

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Work and Workplace Injury and Accident compensation.

Specialist no-win no-fee
workplace accident solicitors.

See if you are eligible to make a claim, call us now:

0800 327 7919

or mobile 0330 223 1015

Complaints Procedure

We aim to give clients an efficient and effective service. During the course of the case, if there are any matters which you are concerned about or need clarifying, then please do not hesitate to contact us.

If, at any time, you are not happy with the service you are receiving from the firm, please let us know. You are a valued client of the firm and we should like the opportunity to put matters right if any problems do arise. In the first instance, please contact your file handler and they will do what they can to resolve the problem promptly. If, however, they are not able to resolve matters to your satisfaction, you should then contact Andrew Mckie who is the director responsible for the firm’s complaints procedure.

We will try to deal with any problem quickly and operate an internal complaints handling system to help us resolve matters between ourselves. If you require a copy of our Complaints Procedure, please let us know.  Once our Complaints Procedure is concluded, ifyou are not satisfied with the firm’s reply, you can contact the Legal Ombudsman. The Legal Ombudsman is a free, impartial and independent service, which deals with complaints about the service you have received.

You must complain to the Ombudsman within six months of receiving a final response to your complaint from the firm (provided the response specifically notifies you of your right to complain to the Ombudsman and of the six month time limit). A complaint to the Ombudsman must also be made not more than six years after the act or omission complained about or not more than three years from the date when you should reasonably have known that there were grounds for complaint.

For further details about how to make a complaint to the Legal Ombudsman, including guidance about the scheme rules, please contact the Legal Ombudsman directly at :-

LegalOmbudsman

PO Box 6806

Wolverhampton

WV1 9WJ

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Phone: 0300 555 0333

Website: www.legalombudsman.org.uk

Frequently Asked Questions concerning the Legal Ombudsman can be found on the BSB's Website :-

www.barstandardsboard.org.uk/complaints-and-professional-conduct/concernsabout

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Workplace compensation claim Office compensation claim Accident at work claim

0800 327 7919

0330 223 1015

Suite 2C
2nd Floor
5 St John Dalton Street
Manchester
M2 6ET

About Us

Barrister-Direct is a limited company registered in England and Wales under Registration Number 09553902. 

The registered address is Suite 2C, 2nd Floor, 5 St John Dalton Street, Manchester, M2 6ET.