workplace accident

 

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0800 327 7919

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Work and Workplace Injury and Accident compensation.

Specialist no-win no-fee
workplace accident solicitors.

See if you are eligible to make a claim, call us now:

0800 327 7919

or mobile 0330 223 1015

Complaints Procedure

Introduction
If you are dissatisfied with the service we have provided then you have the right to complain. The Legal Ombudsman service has been operational since October 6th, 2010 and is ultimately responsible for ensuring that complaints are dealt with appropriately. However, before you contact the Legal Ombudsman you must first register an official complaint with us. Normally, the Legal Ombudsman expects you to give us 8 weeks to try to resolve the matter. If after 8 weeks you are still dissatisfied you can then involve  the  Legal Ombudsman. For more information on how the Legal Ombudsman works please  visit the Legal Ombudsman website.

Timescales
In normal circumstances you are required to register a complaint within one year.  You must then give us 8 weeks to try to resolve your complaint before contacting the Legal Ombudsman. A complaint to the Legal Ombudsman must normally be made within six months of the date of the conclusion of the Firm's complaints procedure. In summary:

  • You must register your complaint with us within one year
  • The Legal Ombudsman expects you to give us 8 weeks to try to resolve your complaint
  • After this time, you can contact the Legal Ombudsman (but you must do so within 6 months

Getting Started
To register a formal complaint, please use Complaints Procedure

Speak to an advisor.

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0800 327 7919

Contact Us

Workplace compensation claim Office compensation claim Accident at work claim

0800 327 7919

0330 223 1015

Broadway House
208 Broadway
Bexleyheath
Kent
DA6 7BG

About Us

The Workplace Accident Helpline is committed to providing the best possible service to all our clients. We are committed only to the areas Personal Injury Litigation and Medical Law.